Product Updates: July 2026
July brings major updates across two of our solutions, Merchant Risk Monitoring and Customer Risk Monitoring, expanding the data and tools available for building risk strategies.
Merchant Risk Monitoring: Merchant Detail Files
FraudNet can now ingest Merchant Detail file feeds as part of the Merchant Risk Monitoring solution, bringing in non-transaction merchant data from client-supplied file feeds. This can add valuable context for setting targets and thresholds, refining rules, and supporting investigations.
Customer Risk Monitoring now Available for Banking
We're excited to announce that we've expanded our fraud and risk solutions for Banking with the launch of Customer Risk Monitoring solution for early access, giving organizations the ability to continuously monitor customer activity and flag potential risk based on configurable policies.
As part of this release, clients using Customer Risk Monitoring solution also get access to the Alert & Case Manager experience, providing a unified and intuitive workspace for reviewing alerts, managing investigations, and viewing customer information.
What's Included
- Customer Risk Monitoring for Banking: Continuously monitor Customer Entity activity and generate alerts when configured policies are triggered.
- Customer Entities: Create and manage Customer Entities, providing a centralized view of customer information and investigation history.
- Targets & Thresholds for Customer Entities: Configure metrics and thresholds for Customer Entities to detect unusual behavior and generate alerts when defined conditions are met.
- Investigation Pages: The Alert Detail, Case Detail, and Entity Detail pages are now available, providing Banking clients with a unified experience to review alerts, manage investigations, and view customer information in one place.
Why This Matters
With support for Customer Entities, Targets & Thresholds, and the Alert & Case Manager investigation experience, clients can now build customer-centric monitoring strategies that proactively identify potential risk.
These capabilities provide greater flexibility to define business-specific monitoring policies while giving investigators the context and tools they need to review alerts and manage cases efficiently from a unified workspace.
This release marks another step in expanding our Customer Risk Monitoring capabilities for Banking clients, with additional enhancements planned for future releases.
