We are excited to announce that Events 2.0 is now available in both the Sandbox and Production environments. Features include customizing the layout of event pages, customizing the details within each card and even customizing what the field names are called. Also, this includes a big upgrade in features clients already use like Network History, Rule Results, Document Manager and so much more. Not to mention, we upgraded the design all around!

Events 2.0 would not have been possible without the input of all of our clients. We thank them for helping us through a series of workshops to improve the user experience and overall product.

Talk to your Customer Success Manager today to begin testing!

As mentioned in previous posts, Fraud.net is gearing up to release a new and improved case management portal. This past week we added some new features to make the user experience even better. This includes design improvements to the Rule Alerts and Network History cards as well as some minor tweaks and bug fixes.

The Fraud.net AppStore continues to fill up as we added two new apps to it this week. 

We are pleased to announce that our clients can now utilize AtData and Ekata to help in their workflows and decision-making processes.

Ekata's Account Opening App elevates the customer onboarding experience for ecommerce companies, marketplaces, and financial institutions. Allowing our clients to onboard more customers with higher confidence and lower friction while reducing account opening Fraud.

AtData is a lookup app that can provide additional insights into the email address used in an event. This includes email verification and email activity. AtData specialized in Fraud Prevention and has this to say: 

40% of fraudsters use a newly created email. 10% of Fraud is attempted using addresses that are fake or invalid. Companies worldwide power their fraud prevention with AtData’s massive historical database of email addresses and the billions of real-time signals we receive every month. We've been compiling email-centric identity data for over 20 years, and we have the most comprehensive and accurate email data available to enhance your fraud discovery models.

Fraud.net's data science team has a new and improved way to detect if a custom model has drifted in performance. Usually, models drift when a new demographic or product has been introduced by a client. As the behaviours of our client's customers change, we want to make sure our models adjust accordingly as well. With our new method of Drift Detection, our models stay up to date and continue to perform well, even as the data received changes.

New fields have been added to the Fraud.net Loan Application API. These fields make it easier to send updates regarding the repayment of the loan. With this information, users can better track the ROI on each loan. Check it out here!

As Fraud.net prepares to launch Events 2.0, features are being built to allow for our clients to have deeper levels of customization than ever before. 

In collaboration with your Customer Success Manager, users can now choose the features they want to include when reviewing an event. Select from all sorts of new cards including the Document Manager, Comments card, AppStore Results, the newest Network History card or make your own card from scratch!

Not only can the layout be customized, now users can add the data points they find most relevant to each card. This includes custom fields!

New Apps!

Introducing two new apps now integrated with Fraud.net: Valida by Gradiant for document verification and Veriff's Identity Validation.

Valida by Gradiant

Upon uploading a document to the Document Manager, a user will have the option to run the Gradiant App to detect if the document has been forged. The user will then be able to review the success of the upload, and the outcome of the app. The user will also be able to view document with Gradiant's evidence of forgery. 

Veriff's Identity Verification

A Fraud.net user can now call upon Veriff's Identity Verification app to match the image of their end users live selfie with the image on their driver's license or passport. With over 11K covered IDs, in over 230 countries and territories, and in 45 languages, It’s as simple as taking a selfie and snapping a photo of an ID for end users to get verified in a matter of seconds. 

AppStore 2.0 Released!

What was formerly known as Marketplace, has now been updated in the Case Management Portal. AppStore 2.0 includes an overview of each available app, including a sample of what results can be expected. Activativated apps now show with a green checkmark, so you can easily browse the entire store and find new apps to reduce risk, cost or simplify compliance. Fraud.net includes two types of apps: lookups (which are passive and provide additional data points on an entity element) and verification (which prompt the end user to further verify a piece of information such as a driver's license or bank statement. Access the AppStore under the Settings tab. To learn more about using a specific app, contact your Customer Success Manager!

Bulk Decision Multiple Events

Bulk decisions can now be applied from the event details page in the Network History card. Here’s how it works:

• Any event that is NOT status: approved OR canceled will have a box displayed in that column cell. If status does not meet that criteria, column cell will be blank.
• User can select the open box in the column header and ALL events that meet the above criteria will be selected. Separately, user can select/unselect any individual events with the box present
• Upon selecting the rows, a blue button in the top right corner (above the date selector) will appear. It reads Bulk Decision with a white box showing the number of events that have been selected. There is also a dropdown icon.
• Pressing the dropdown icon, user can select either Approve, Deny, Send to Queue. By selecting any of these statuses, the user is then taken through the standard Make a Decision workflow based on the action selected. Once complete, all events that were selected will have their status updated.

Network Tab with Entity Element Data

Introducing the new Network tab for Fraud.net! When investigating an event within the case management portal, users can now view details about each entity element of that event. By combining all the client network data available for entity element, such as address, phone, email, IP address, device and ID Information, an investigator can now have a comprehensive view of the past behavior of each.

Details such as counts, sums, fraud instances, recency, age and other data enrichment fields are organized into separate cards for each entity element on a brand new tab called Network. In a future release, users will be able to add individual entity elements of the loan in question to blacklists, whitelists and watchlists.

New Network History Card

Based on client feedback, the Network History feature has been upgraded. Functionality includes the ability to switch between viewing the events with any matching entity element in icon or data format. This allows investigators to learn more about past entity elements associated with the customer or applicant in question. For instance, if in the past the user has been associated with mcfossel@gmail.com, mcfossel1@gmail.com, and mcfossel2@gmail.com, that may imply a different story than simply michael.fossel@gmail.com.

Another function includes color coding around what matches.

• Blue Icon/Data with light blue background: entity element matches the entity element of the current event
• Gray Icon/Data with white background: entity element does not match the entity element of the current event
• White Icon/Data with dark blue background: the full row of the current event OR when bulk update has been selected 

Add an Entity Element to a List

Directly from the entity element card on the network tab, a user can add that entity element to an approve, reject or watchlist. That user can just as easily remove that label as well. By adding this feature to correspond to where the data of the entity element is shown, the user experience has been improved.