Document Manager

When investigating the risk associated with approving an event, a user can now upload or view existing documents. Documents include PDFs, JPGs, and PNGs. From the event details page, a card titled Document Manager is now available. Users can upload multiple documents that may act as evidence for approving or denying an application or transaction. A user can either drag and drop or select the document from their desktop. Such documents may include a bank statement or letter, an image of the customer or applicant's passport or driver's license or a document from the user’s internal systems. 

This release bring with it improvements to the response time of our risk check updates, corrections for customers experiencing code 409 errors, and new integrations with People Data and Full Contact.

We’re excited to hear your feedback on this new functionality, and if you have any questions on how best to use this feature you can submit a request here on our support site.

Telesign integration has been updated to version 2.0 along with a new integration with Jumio, if you would like to take advantage of this or another of our integrations please speak to our account team at success@fraud.net and one of our Customer Success Managers will be in touch with you.

We’re excited to hear your feedback on this new functionality, and if you have any questions on how best to use this feature you can submit a request here on our support site.

In this release we have added Step-up authentication, allowing you to contact your customers to confirm their identity. Enable this feature in your Business Profile to allow all your users to send authentications when reviewing a transaction;

We’re excited to hear your feedback on this new functionality, and if you have any questions on how best to use this feature you can submit a request here on our support site.

This release brings with it the ability to filter the discover page by Update By, compatibility with IPV6 connections, and the availability of a new server cluster hosted out of US West, providing improved latency for our customers operating from the West coast. If you would like to take advantage of this please speak to our account team at success@fraud.net and one of our Customer Success Managers will be in touch with you.

We’re excited to hear your feedback on this new functionality, and if you have any questions on how best to use this feature you can submit a request here on our support site.

In this release we have added the option for administrators to archive users, giving you more flexibility in how you manage access to the portal.

We’re excited to hear your feedback on this new functionality, and if you have any questions on how best to use this feature you can submit a request here on our support site.

This update includes advanced settings to all velocity rules allowing you to further customise your rules with a range of new options;

You can now filter velocity rules by direction of funds, status, payment method, payment status, whether a card is present and by cardholder auth.

In addition we have added new velocity rules based on the actual amount and currency of a transaction over a time period.

We’re excited to hear your feedback on this new functionality, and if you have any questions on how best to use this feature you can submit a request here on our support site.

This update includes fixes and performance improvements to our portal. 

Thanks for your support! We're always looking to improve our services. 

Your feedback helps to keep us going, please let us know about any problems or issues you may have by submitting them here to our support site.

This update includes fixes and performance improvements to our portal. 

Thanks for your support! We're always looking to improve our services. 

Your feedback helps to keep us going, please let us know about any problems or issues you may have by submitting them here to our support site.

Happy April Fools Day!

This update contains no fixes or performance improvements.

Just kidding, it is April Fools Day after all. 

We've made some improvements for dashboard performance in the portal and continuously refine our services to give the best experience possible. 

Thanks for your support! We're always looking to improve our services. 

Your feedback helps to keep us going, please let us know about any problems or issues you may have by submitting them here to our support site.