New Apps!

Introducing two new apps now integrated with Fraud.net: Valida by Gradiant for document verification and Veriff's Identity Validation.

Valida by Gradiant

Upon uploading a document to the Document Manager, a user will have the option to run the Gradiant App to detect if the document has been forged. The user will then be able to review the success of the upload, and the outcome of the app. The user will also be able to view document with Gradiant's evidence of forgery. 

Veriff's Identity Verification

A Fraud.net user can now call upon Veriff's Identity Verification app to match the image of their end users live selfie with the image on their driver's license or passport. With over 11K covered IDs, in over 230 countries and territories, and in 45 languages, It’s as simple as taking a selfie and snapping a photo of an ID for end users to get verified in a matter of seconds. 

AppStore 2.0 Released!

What was formerly known as Marketplace, has now been updated in the Case Management Portal. AppStore 2.0 includes an overview of each available app, including a sample of what results can be expected. Activativated apps now show with a green checkmark, so you can easily browse the entire store and find new apps to reduce risk, cost or simplify compliance. Fraud.net includes two types of apps: lookups (which are passive and provide additional data points on an entity element) and verification (which prompt the end user to further verify a piece of information such as a driver's license or bank statement. Access the AppStore under the Settings tab. To learn more about using a specific app, contact your Customer Success Manager!

Bulk Decision Multiple Events

Bulk decisions can now be applied from the event details page in the Network History card. Here’s how it works:

• Any event that is NOT status: approved OR canceled will have a box displayed in that column cell. If status does not meet that criteria, column cell will be blank.
• User can select the open box in the column header and ALL events that meet the above criteria will be selected. Separately, user can select/unselect any individual events with the box present
• Upon selecting the rows, a blue button in the top right corner (above the date selector) will appear. It reads Bulk Decision with a white box showing the number of events that have been selected. There is also a dropdown icon.
• Pressing the dropdown icon, user can select either Approve, Deny, Send to Queue. By selecting any of these statuses, the user is then taken through the standard Make a Decision workflow based on the action selected. Once complete, all events that were selected will have their status updated.

Network Tab with Entity Element Data

Introducing the new Network tab for Fraud.net! When investigating an event within the case management portal, users can now view details about each entity element of that event. By combining all the client network data available for entity element, such as address, phone, email, IP address, device and ID Information, an investigator can now have a comprehensive view of the past behavior of each.

Details such as counts, sums, fraud instances, recency, age and other data enrichment fields are organized into separate cards for each entity element on a brand new tab called Network. In a future release, users will be able to add individual entity elements of the loan in question to blacklists, whitelists and watchlists.

New Network History Card

Based on client feedback, the Network History feature has been upgraded. Functionality includes the ability to switch between viewing the events with any matching entity element in icon or data format. This allows investigators to learn more about past entity elements associated with the customer or applicant in question. For instance, if in the past the user has been associated with mcfossel@gmail.com, mcfossel1@gmail.com, and mcfossel2@gmail.com, that may imply a different story than simply michael.fossel@gmail.com.

Another function includes color coding around what matches.

• Blue Icon/Data with light blue background: entity element matches the entity element of the current event
• Gray Icon/Data with white background: entity element does not match the entity element of the current event
• White Icon/Data with dark blue background: the full row of the current event OR when bulk update has been selected 

Add an Entity Element to a List

Directly from the entity element card on the network tab, a user can add that entity element to an approve, reject or watchlist. That user can just as easily remove that label as well. By adding this feature to correspond to where the data of the entity element is shown, the user experience has been improved.

Loan Services: Address, Phone, Email and ID

In addition to Device, IP Address, and Counterparty services, Users of the Fraud.net Loan product can now utilize the same information for Address, Phone Number, Email Address and ID Information. These loan services calculate the total count and sum of all events that included the entity element within the client's network. Other data points include fraud counts and sum, recency of events, and how long ago the entity element was first seen in the client's network.

The expansion of the available services helps our clients write more comprehensive rules, find connections between multiple events and make decisions with greater confidence.

Network Tab for Loans

Introducing the Network tab for the Fraud.net Loan Product! When investigating an event within the case management portal, users can now view details about each entity element of that loan. By combining all the client network data available for entity element, such as address, phone, email, IP address, device and ID Information, an investigator can now have a comprehensive view of the past behavior of each.

 Details such as counts, sums, fraud instances, recency, age and other data enrichment fields are organized into separate cards for each entity element on a brand new tab called Network. In a future release, users will be able to add individual entity elements of the loan in question to blacklists, whitelists and watchlists.

AppStore: Verify by FullContact

Full Contact's product, Verify, has been added to the Fraud.net AppStore. This passive lookup can verify if the identity details of a transaction or application match the entity elements commonly associated with that identity. Users can write rules around or view the FullContact Risk Score and details of each match within Fraud.net. This app is perfect for loans, account openings or the first time a customer attempts to transact with a Fraud.net client.

New Services Available for Application AI: Loan

In addition to Device, IP Address, and Counterparty services, Users of the Fraud.net Loan product can now utilize the same information for Address, Phone Number, Email Address and ID Information. These loan services calculate the total count and sum of all events that included the entity element within the client's network. Other data points include fraud counts and sum, recency of events, and how long ago the entity element was first seen in the client's network.

The expansion of the available services helps our clients write more comprehensive rules, find connections between multiple events and make decisions with greater confidence.

New AppStore Vendor and App: Full Contact’s Verify

Full Contact's product, Verify, has been added to the Fraud.net AppStore. This passive lookup can verify if the identity details of a transaction or application match the entity elements commonly associated with that identity. Users can write rules around or view the FullContact Risk Score and details of each match within Fraud.net. This app is perfect for loans, account openings or the first time a customer attempts to transact with a Fraud.net client.

Improvements to the login process for the Bank Verification workflow. This process makes it easier for the end user to log in to Fraud.net to submit their application details and bank statement.

Document Manager

When investigating the risk associated with approving an event, a user can now upload or view existing documents. Documents include PDFs, JPGs, and PNGs. From the event details page, a card titled Document Manager is now available. Users can upload multiple documents that may act as evidence for approving or denying an application or transaction. A user can either drag and drop or select the document from their desktop. Such documents may include a bank statement or letter, an image of the customer or applicant's passport or driver's license or a document from the user’s internal systems. 

This release bring with it improvements to the response time of our risk check updates, corrections for customers experiencing code 409 errors, and new integrations with People Data and Full Contact.

We’re excited to hear your feedback on this new functionality, and if you have any questions on how best to use this feature you can submit a request here on our support site.

Telesign integration has been updated to version 2.0 along with a new integration with Jumio, if you would like to take advantage of this or another of our integrations please speak to our account team at success@fraud.net and one of our Customer Success Managers will be in touch with you.

We’re excited to hear your feedback on this new functionality, and if you have any questions on how best to use this feature you can submit a request here on our support site.