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Announcement
3 weeks ago

Policy Monitoring Upgrade: Threshold & Anomaly Rules Now Live 🎯

This release marks a milestone in the Policy Monitoring product. With this release, clients can define and manage their own target thresholds and enforcement rules - without any hardcoding

Key Features:

  • Dynamic Rule Configuration: Clients can now create enforcement rules such as:

    • A target value exceeds the defined policy threshold
    • A target value exceeds the high anomaly threshold or falls below the low anomaly threshold

  • Anomaly Detection
    These rules enable clients to not only enforce policies but also get alerted when target behavior deviates significantly from expected norms.

Impact:

As a result of this capability, Policy Monitoring has been successfully integrated to be used with existing Transaction Monitoring clients. They can now:

  • Assess merchant-level risk
  • Leverage configurable targets and thresholds
  • Receive alerts when thresholds have been exceeded


Avatar of authorRitika Rajpal
Improvement
a month ago

Expanded Alert & Case Fields for Smarter Analytics

We are excited to announce the addition of key data fields to the alert index and case index, designed to enhance analytics capabilities and meet growing reporting requirements. These updates include the following fields:

  • Merchant Category Code (MCC)
  • Region
  • Country
  • Entity Name
  • Entity ID
  • Entity Group ID
  • Entity Group Name

Key Benefits:

  • Enhanced Filtering Options: Alerts can now be filtered by Merchant Country, a critical capability for audit and reporting processes. This feature supports payment processors who manage portfolios across regions such as the EU, UK, and North America.  
  • Improved Analytics: Including MCC and Country at the alert level allows for deeper insights and better decision-making when analyzing transaction or case data.

These enhancements provide users with more precise control and clarity over their data, ensuring improved operational efficiency and compliance. Start leveraging these fields today to elevate your analytics and alert management!

Avatar of authorRitika Rajpal
Improvement
a month ago

Advanced Rule Added: Track Suspicious BIN, IP & Card Activity 🔍

We’re excited to introduce a new fraud detection rule designed to identify coordinated transaction patterns involving BINs, IPs, and card usage. This rule enhances our ability to detect and prevent fraud schemes such as card testing, account takeovers, and money laundering.

🔍 What the Rule Does

This rule tracks the number of transactions associated with:

  • A single IP address
  • Multiple cards sharing the same BIN
  • Transactions that exceed a defined amount threshold
  • Within a specified timeframe

📌 Trigger Example

The rule will trigger if the following conditions are met:

  • Transactions originate from a single IP address
  • Involve 5 different cards sharing the same BIN
  • A total of 10 or more transactions occur
  • Each transaction exceeds 100 EUR
  • Transactions happen within a 1 day

🎯 Objectives

1. Suspicious Activity Detection:

  • Flags behavior that suggests possible card testing or fraudulent transaction attempts.
  • Fraudsters often use multiple stolen credit card details to test their validity.

2. BIN Monitoring:

  • A shared BIN often indicates cards issued by the same bank or financial institution.
  • Fraudsters may acquire batches of stolen cards from specific BINs, making this pattern a red flag.

3. IP Address Tracking:

  • Monitoring IP addresses helps identify attempts to bypass security by repeatedly transacting from the same location.

4. High-Value Transactions:

  • Each transaction exceeding 100 EUR targets significant financial risk scenarios, ensuring smaller, benign transactions are less likely to trigger false alarms.

5. Time Window (30 Days):

  • The 30-day timeframe targets persistent fraudulent behavior rather than isolated incidents.

💡 Potential Use Cases:

  • Card Testing Attacks: Fraudsters systematically test stolen cards to find valid ones.
  • Account Takeover (ATO): If multiple cards linked to one account or BIN are used repeatedly from a single IP, it may indicate a compromised account.
  • Money Laundering Patterns: Unusually high transaction volumes from a single IP across multiple cards may point to laundering attempts.



Avatar of authorRitika Rajpal
AnnouncementImprovement
a month ago

Global Expansion, Smarter Matching, and a Fresh New Look


AWS UAE Expansion – Now Available  

We are excited to announce that our services are now fully available through the AWS UAE Region. This expansion enables:

  • Enhanced platform performance through reduced latency for users in the Middle East.  
  • Compliance with local data residency regulations ensures trust and security.  
  • Strengthened infrastructure to support a growing global user base.  
  • Continued commitment to delivering reliable, high-quality service worldwide.

Enhanced BIN Matching Logic  

We’ve refined our BIN matching logic to deliver greater precision and reliability. This enhancement reduces false positives and boosts accuracy through improved algorithmic handling, ensuring more reliable results across use cases.

Updated Branding – New Logo Now Live  

Our new logo is now live and visible across client portals, API Documentation, and release notes, reflecting our refreshed brand identity.
These enhancements are part of our ongoing commitment to continuous improvement and delivering the best service possible.




Avatar of authorRitika Rajpal
Announcement
2 months ago

Early Access Announcement: FraudNet Policy Monitoring Solution 🚀

Fraud.Net is excited to announce the Early Access phase of our latest innovation: Policy Monitoring, tailored for Commerce and Banking Marketplace clients. Our Policy Monitoring solution is now ready to market, sell, and onboard clients, marking a significant milestone in proactive risk management for Merchants and Sellers.

🔍 What can Policy Monitoring do for your business?
Policy Monitoring is designed to transform how you manage B2B Policy Monitoring risks, proactively addressing policy and contract anomalies. By leveraging intelligent rules and anomaly detection, the solution continuously oversees entities for threshold breaches and emerging threats, drastically reducing risk and enabling swift resolution of alerts and cases.

🔧 How does it work? 
Experience a robust, comprehensive solution for managing entity contract risks in credit provision. With tools that flag when entities surpass predefined limits, and an ML-driven anomaly detection to ensure compliance, you can minimize liabilities effectively. Perfect for payment processors, this feature ensures merchant relationships remain within safe transaction volumes and credit thresholds, keeping risk exposure at bay.

✨ Key Features to Empower Your Risk Strategy:

  • 🚩 Targets: Identify critical risk vectors like chargebacks, refunds, and overall portfolio health, with detailed calculations for precision monitoring.
  • 🎯 Customizable Thresholds: Tailor default target thresholds or set exceptions for specific segments, entities, or groups.
  • 🤖 ML-Driven Anomaly Detection: Uncover unusual activities that signal risk, even when thresholds are maintained.
  • 📈 Alert and Case Creation: Ensure proactive risk management with alerts and automated case generation, seamlessly integrated via webhook.
  • ⚙️ Rules and Actions: Craft rules around target threshold being exceeded or anomaly detection, assigning priority and action plans to create an alert and/or case effortlessly.
  • 📊 Real-Time Reporting: Visualize trends, identify patterns, and proactively adjust thresholds with ease.

Join the movement to revolutionize risk management and secure your business operations with Fraud.Net’s Policy Monitoring solution. Don’t miss the chance to be a frontrunner in proactive risk assessment and resolution.

Ready to transform your risk strategy? Contact us today for early access and step into a new era of B2B policy risk management. 🌐

Avatar of authorRitika Rajpal
Improvement
2 months ago

Service Availability: AWS Singapore Region & Enhanced Location Identification Update

New AWS Region – Singapore Now Available

We’re excited to announce the expansion of our services to a new AWS region: Singapore (ap-southeast-1). This addition enhances availability and performance for customers in the Asia-Pacific region, enabling more businesses to leverage our products with lower latency and improved compliance with regional data regulations.

Key Benefits:

  • Expanded Global Reach – More businesses can now access our services in a region closer to their operations.
  • Improved Performance – Reduced latency for customers in Southeast Asia.
  • Regional Compliance – Supports data residency and regulatory requirements specific to the region.

The Singapore region is now live and available for use.

Enhanced Customer Location Identification Using Device Geo Data

We have updated our location identification logic to provide more precise geolocation data when clients send device.geo information via API. Previously, location resolution relied on the IP address, which provided accuracy down to the postal code level. Now, when clients send request.device.service: custom, we will prioritize the device.geo data and bypass the IP-based location lookup.

Key Updates:

  • Improved Accuracy: Clients can now provide device.geo data for more precise location tracking, reducing friction in distance-based rules.
  • Documentation Update:  device.service: custom is now an allowed value.
  • Clients can best utilize this update by sending the above data and using it in the rule Customer Distance from Previous Transaction.

Avatar of authorRitika Rajpal
Improvement
2 months ago

Updates to Settings Page

We are thrilled to announce a set of significant updates to the Settings Page on Feb 11th 2025, designed to make your experience smoother, more intuitive, and packed with new capabilities. Here’s what’s new:

  1. Streamlined Settings – All in One Place

We’ve simplified the way you access and manage your settings:

  • One Tab, All Settings: No more endless clicking or navigating between multiple menus. All your settings are now conveniently located under one tab, saving you time and effort.
  • Compact Panel, Clean Interface: The redesigned settings panel offers a clutter-free, streamlined user interface. With unnecessary navigations removed, you can focus on what matters most.
  • The Event Manager is a section where you can manage event-related settings, including rules, labels, queues, and lists for transaction monitoring.
  • The Rules, Labels, Queues, Lists and AppStore is now moved and available under the Event Manager Label.

Before:

After:

  • If a feature isn’t enabled for your account yet, you’ll see a locked icon. Need access? Simply contact your Fraud.Net admin to help get these features activated.

  • But that’s not all. If you’re using Policy Monitoring on your account, you’ll notice a new Policy Manager label in the Settings menu. This addition provides direct links to the Policy Target page of specific Policy Groups, making it easier to access and manage policy targets feature.

What’s Next?

Stay tuned - March brings even more exciting updates to how products are configured and the features available. We can’t wait to roll them out for you!

We appreciate your feedback and continued support. Your experience drives every improvement we make, and we’re excited to share even more innovations with you in the future.

Have questions? Reach out! We’re always here to help.

improvement 

Avatar of authorRitika Rajpal
Fix
7 months ago

Product Rule Filters Refactor

For Fraud.net clients that use E-commerce and Marketplace APIs, we have refactored how the product filters work within rules. 

Previously
Product rule filters evaluated the entire product object across all items in a transaction, leading to potential false positives. For example:

Rule: Product Price > $125 AND Product Brand is Nike THEN send to queue
Products Purchased: $135 Converse shoes + $75 Nike shoes
Result: Transaction sent to queue, as one product met the price, and another met the brand condition, even though no single product matched both.

Currently
Filters evaluate each product individually, reducing false positives and aligning rule results with the intent.

Rule: Product Price > $125 AND Product Brand is Nike THEN send to queue (same as above)
Products Purchased: $135 Converse shoes + $75 Nike shoes (same as above)
Result: Rule does not trigger.

This update ensures rules now focus on relevant products, helping investigators target the intended transactions. Active rules with multiple product filters will now behave in the way described in the Currently example.


Avatar of authorMichael
FixImprovement
10 months ago

Alert Details Enhancement

improvement Investigators now have access to additional alert details on the Alert Detail Page and when expanding an alert from the Alert Discover Page, providing information the investigator wouldn’t get prior. This enhancement helps in assessing the severity of the alert by displaying the following fields:

  • Threshold: The set threshold for the alert.
  • Value: The actual value that triggered the alert.
  • Difference: The difference between the threshold and the value

Alert Discover Page View



Alert Detail Page View

Update SSO Auth Link

We have improved the SSO (Single Sign-On) authentication process. Now, after logging in through SSO, users will be smoothly redirected to the correct page.

fix Bug Fixes

  • IPv4 Address Error Fix
    An issue where an IPv4 address provided in its standard format caused errors has been resolved. The system now correctly converts IPv4 addresses, preventing this error from occurring.
  • Customer History View: Users were unable to view specific customer transactions in the customer history, resulting in over 4000 unrelated records being displayed. The customer history card now correctly displays transactions associated with the relevant customer.
  • Default Team Membership: Users in the default team had unrestricted access to all transactions. Additionally, when trying to edit a team member’s access under ‘Admin’ → ‘Management,’ it displayed an invitation modal rather than an edit modal to remove or restrict access. 
Avatar of authorEmily Hale
AnnouncementImprovement
10 months ago

Events 2.0 Design Updates

Driven by valuable user feedback, we are excited to announce significant improvements to our platform. These updates are designed to enhance your user experience, making it more efficient and intuitive. Here's what's new:

Improved Header Design

We've redesigned the header to be more compact, freeing up space for more detailed views. With this change, more data is visible at any given time allowing for quicker and more efficient investigation.

Header Before:


Header After:


Network History Added Functionality

  • Sorting Functionality: Entries can be sorted by different metrics such as date or amount.
  • Default View: By default, you can now view network history spanning the last 90 days, providing a more comprehensive overview.
  • Paging Functionality: Access up to 100 entries at a time, making investigating more efficient.
  • Dedicated Network History Tab: Users can opt in to have network history on it's own tab. This will allow investigators more space to investigate related transactions instead of within a card on the overview tab.

Thank you for your continuous feedback and support. We remain committed to enhancing your experience with our platform. 

Avatar of authorEmily Hale