Product Update: August 2026
August brought new investigation and rules capabilities along with improvements to the merchant experience and a round of fixes.
Investigation Experience
Alert and case creation from Transaction Monitoring rules. Transaction Monitoring rules can now create an alert or a case as its action, turning a risky event into a tracked, assignable investigation instead of an item sitting in a review queue. This feature is available for clients using Solutions within Merchant Monitoring or Customer Risk Monitoring.
This gives you the audit trail, grouping, ownership, and reporting you need for oversight, and lets investigators review all of a customer's alerts together rather than working transaction by transaction. The existing action group (Approve, Cancel, Queue, Monitor) and the new Case Management action group can each be set independently, or set to None, so a rule is only ever assigned the actions it needs.
Alert summaries now include rule descriptions. The alert summary card displays the rule description along with the fields and values that contributed to the alert, showing only fields that contain data. When creating a rule, you can set a Rule Description that will then appear directly on the resulting alerts.
Multibanco payment method. Multibanco is now a supported value for the payment method parameter. You can send Multibanco transactions so they are identified as their own method rather than blending in with others.
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Bug Fixes
- Opening an already assigned case no longer automatically assigns it to you.
- Resolved SSO errors that prevented invited users from setting a password and logging in.
- Fixed missing Entity Names and MCC on specific alerts.
